These carriers have a tracking system, which means if the shipments gets lost it should be easier for you to trace it. We recommend you to send us the return items with a transport carrier such as DHL, Fed Ex or UPC, due to their reliability and fast delivery timeframe. Only if you’ve received an item which is incorrect and does not match the item of your order, then we’ll arrange a pick up by DHL. The costs for returning goods are at your own expense. Please make sure that it is attached to the packing well enough to be carried, transported so the RMA number remains visible and won't be removed from the package. And stick it on top of the box or packing. If your request has been approved then you’ll receive an RMA number from us by e-mail and the goods can be sent back to us.Ģ) Please print the RMA number with black letters on white paper, preferably with a large font size so that it is clearly visible. We will review the RMA request and send you a response soon. Why does the item seem to be defect? Can you give a description of the symptom(s).What is the order number? (The order number starts with the following initials WS-PO.).What is the part number? (You can find the part number on the invoice).In case of a defective product please provide the additional information: Please contact us preferably within 48 hours. If you’ve received an incorrect or broken item then please send us a picture of the part(s) that you have received. If you’d like to apply items for RMA then please follow the procedure below:ġ) Send an email to with the following information: Please note that within this timeframe your RMA request has to be approved and the goods have to be received by our warehouse. After we've received the goods, we'll contact you asap and let you know whether it is possible to get a refund or to receive a replacement part. In case of a broken part: Return period is 2 days after we have shipped your order.ĭepending on the problem, you have 2 days or 4 weeks to send us an RMA request after we shipped your order.In case of a functional problem: Return period is 4 weeks after we have shipped your order.The parts have to be in a perfect (unless broken) condition and are unused.All parts have to be returned in the original packing.Is the item that you’ve ordered not working correctly or broken? Or did you receive other items than you have ordered? Then please apply for RMA and we will review whether it is possible to return the goods to us.
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